06 Jul Law Firm Uses Chatbot to Find Client Exposure to Breach Laws
Global law firm Norton Rose Fulbright is reportedly using a chatbot named “Parker” to help their clients determine their exposure and obligations under the new data breach laws and regulations that will come into force on November 1 under the Personal Information Protection and Electronic Documents Act (PIPEDA).
Parker, a tool built on IBM’s Watson, was first launched in Australia and then modified to answer questions about the General Data Protection Regulation (GDPR).
It was estimated that Parker Australia was able to provide existing and potential clients around 300 hours of legal information, at an average of three minutes per conversation that consists of 3 to 4 questions.
Source: Financial Post