16 Jul Amazon May Give Transcripts of Customers’ Alexa Conversation to Developers
Transcripts of customer conversations with Amazon Alexa may be shared to software developers, according to a report last Thursday.
Alexa is an intelligent assistant software that runs on Amazon echo and other systems. It helps customers book ride services, order food, or check the weather through voice prompts.
According to tech news site The Information, an unnamed source said that Amazon has already shared conversation transcripts to a chosen list of developers. Amazon was asked to comment about this but declined to send a response.
However, in a succeeding story by The Verge, an Amazon spokesman said that they do not share audio recording to developers, nor their personal information without the customer’s consent. Amazon only provides software engineers with information needed to process requests.
The sharing of conversation transcripts may draw flack from customers who worry about the privacy of their interactions and how such information will we used.